General Terms and Conditions (AGB) — snori
Courtesy English translation. The German version (Deutsche Fassung) is the legally controlling text — see Section 17(4) below.
Effective from: 2026-07-02
Section 1 Scope, contracting parties
(1) These General Terms and Conditions (the "Terms") govern all contracts for the use of the software-as-a-service platform "snori" (snori.de) between
INREMA Unternehmensberatung GmbH Rentmeister-Wilhelm-Weg 16 33181 Bad Wünnenberg, Germany represented by managing director Tanja Rüdiger Commercial register: HRB 14352, Amtsgericht Paderborn (Local Court Paderborn) VAT ID: DE328873726 Email (general contact): [email protected] Email (support/snori, see Section 16): [email protected]
(hereinafter "snori" or "we") and the respective natural or legal person registering an account with snori (the "Customer").
(2) snori is directed at both consumers within the meaning of Section 13 of the German Civil Code (BGB) and businesses within the meaning of Section 14 BGB. Where these Terms distinguish between the two customer groups, this is expressly indicated in the relevant clause.
(3) snori constitutes a digital service within the meaning of Sections 327 et seq. BGB, as the platform provides the Customer with continuous storage, processing, and access to data. The provisions of Sections 327 et seq. BGB (including on provision, changes, and defect remedies) apply in addition to these Terms insofar as the Customer is a consumer.
(4) Deviating, conflicting, or supplementary terms and conditions of the Customer do not become part of the contract unless snori expressly agrees to their validity in text form.
(5) These Terms are made available in German and English. Only the German version is legally binding; the English version is a non-binding translation provided as a service for non-German-speaking customers (see also Section 17(4)).
Section 2 Subject matter of the contract
(1) snori provides a cloud-based platform that serves the Customer as a personal, structured knowledge store — documents, notes, and structured tables (the "Content"). The Customer manages their Content via a web interface.
(2) In addition, snori provides a technical connection (the "App") through which an external AI system chosen by the Customer (e.g. ChatGPT, Claude, Gemini, Perplexity, or comparable third-party services) can read from and/or write to the Content of the Customer's currently active workspace — strictly to the extent the Customer permits via their account settings.
(3) snori provides the platform, the storage, the security architecture, and the App connection together with a rule-based framework governing communication between the connected AI system and the platform (the "Governance Rules"). snori is not the provider, operator of, or contracting party to the external AI system used by the Customer. The contractual relationship between the Customer and the respective AI provider is governed exclusively by that provider's own terms.
(4) snori does not itself operate a generative AI model and is not a "provider" within the meaning of Regulation (EU) 2024/1689 (the AI Act) with respect to external AI systems connected by the Customer. The Customer independently decides on the selection and use of an external AI system. snori does not itself offer automated, AI-only legal, tax, medical, financial, or HR decision-making, and use for such purposes is discouraged.
(5) The current scope of functionality follows from the service description in effect from time to time on snori.de.
Section 3 Registration, formation of contract, trial period
(1) Use requires registration. Registration is limited to natural persons of legal age with full legal capacity to contract, and to legal entities represented by a natural person authorized to do so.
(2) During the beta/launch phase, registration additionally requires an invite code issued by snori.
(3) The contract is formed once the Customer completes registration, agrees to these Terms, and confirms their email address via double opt-in.
(4) Every account, upon successful registration, includes a free 30-day trial period with full functionality, without requiring a payment method to be provided. Registration itself does not create a payment obligation.
(5) A payment obligation arises only at the moment the Customer provides a payment method and confirms continued paid use via the button provided for this purpose, which is expressly labeled as triggering a payment obligation (Section 312j(3) BGB). Before this confirmation, snori clearly and prominently informs the Customer of the key contract terms (price, term, cancellation options).
Section 4 Prices, payment, restricted access if payment is missing
(1) The price published on snori.de at the time the paid subscription is concluded applies. Stated prices are exclusive of statutory VAT at the applicable rate. For customers domiciled or habitually resident elsewhere in the EU, VAT is handled under the relevant EU rules for digital services (including the One-Stop-Shop scheme); the applicable VAT is determined and shown automatically at payment.
(2) Payment is collected monthly by credit card via the payment provider Stripe.
(3) If no valid payment method is provided within the 30-day trial period, or if a later charge fails, the account is placed into a restricted state: the Customer can still log in and read and delete existing Content; editing existing Content, creating new Content, and the connection between the App and the external AI system are blocked. Full functionality is restored immediately upon successful payment.
Section 5 Price changes
(1) snori is entitled to adjust the price for future billing periods with effect for the future.
(2) Price changes are announced to the Customer at least 14 days before they take effect, in text form (e.g. by email or via a notice in the account), stating the new price and the effective date.
(3) A billing period that has already been paid for is not affected by a price change.
(4) If the Customer does not agree to the price change, they may terminate the contract for special cause (Sonderkündigungsrecht) effective as of the date the price change takes effect. If the Customer does not object by that date and continues to use the platform afterward, the price change is deemed accepted.
Section 6 Contract term, termination
(1) The paid subscription runs for a term of one month and automatically renews for a further month unless terminated in good time.
(2) Termination is effected exclusively by deactivating auto-renewal via the corresponding function in the account settings (a cancellation button within the meaning of Section 312k BGB) and takes effect at the end of the then-current billing period. snori confirms receipt of the termination on a durable medium (e.g. by email).
(3) The right to extraordinary termination for good cause remains unaffected, in particular snori's right to termination without notice under Section 8(4) and the mutual special right of termination under Sections 5(4) and 14(3).
Section 7 Right of withdrawal for consumers
(1) Consumers have a statutory right of withdrawal pursuant to Sections 355, 356 BGB.
Withdrawal notice
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us,
INREMA Unternehmensberatung GmbH, Rentmeister-Wilhelm-Weg 16, 33181 Bad Wünnenberg, Germany, email: [email protected],
by means of a clear statement (e.g. by email or via the corresponding function in your account) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form (Annex 1), although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal from this contract. We will use the same means of payment you used for the original transaction unless expressly agreed otherwise with you.
If you requested that use of the platform begin already during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of services already provided up to the point at which you inform us of the exercise of the right of withdrawal, compared to the total scope of services provided for in the contract.
(2) Note: because the payment obligation arises only after the 30-day trial period ends, while the statutory withdrawal period already expires fourteen days after the contract is concluded (registration), withdrawal in practice typically concerns early termination of the account within the first 14 days. Later termination, in particular to avoid future charges, is effected via ordinary termination under Section 6.
Section 8 Customer obligations, use, prohibited content
(1) The Customer is solely responsible for all Content they themselves enter, or that is created, changed, or deleted in their workspace by an external AI system they have connected.
(2) The Customer independently decides which external AI system is granted access to their workspace via the App, and to what extent (read, write, delete permissions). snori makes no recommendation in this regard (see Section 9).
(3) It is prohibited to store, distribute, or make accessible via snori any content that violates applicable German or European law — in particular content endangering minors and child sexual abuse material, depictions of sexualized violence against minors, prohibited weapons and items, and other content punishable under the German Criminal Code (StGB), Youth Protection Act (JuSchG), or Weapons Act (WaffG).
(4) snori does not carry out prior content review of stored Content (no word filter, no automated content moderation, no general monitoring obligation). If snori becomes aware of content under paragraph (3) — for example through a third-party report or a request from an authority — snori will review the matter and, depending on the outcome, may block the affected content, restrict the account, terminate the contractual relationship without notice, and/or file a criminal complaint with the competent authority. snori will inform the Customer of the measure taken and the reason for it, unless legal or investigative reasons prevent this; the Customer may object to the measure via the contact channel named in Section 16.
Section 9 Responsibility for use of the App connection to external AI systems
(1) Actions taken by an external AI system connected by the Customer — in particular reading, changing, overwriting, or deleting Content — occur within the scope of the permissions granted by the Customer and are outside snori's control.
(2) To the extent legally permissible, snori excludes liability for damage arising because an external AI system, acting within the scope of the permissions granted to it by the Customer, changes, overwrites, or deletes Content — including where the Customer has not activated a protective function offered by snori (e.g. deletion confirmation, approval/staging). Not covered by this exclusion is damage resulting from snori's own fault, in particular a defective permission architecture, inadequate access control, a security failure of snori's own, or any other breach of duty by snori itself — Section 11 applies to such cases.
(3) snori does not warrant that the App connection remains permanently and unrestrictedly compatible with every external AI system. If a provider of an external AI system changes its technical behavior in a way that impairs the functioning of the App connection, this does not constitute a defect attributable to snori; snori's liability for this is excluded, without prejudice to the Customer's statutory remedies for defects under Sections 327 et seq. BGB to the extent the impairment falls within snori's own area of responsibility.
(4) snori provides the platform and the Governance Rules that control and secure communication between the connected AI system and the platform, and maintains these rules in line with the state of the art.
Section 10 Availability
(1) snori aims to operate the platform without planned downtime and to roll out updates during live operation. Where a maintenance window is exceptionally required, this is announced in advance wherever possible.
(2) snori targets an annual platform availability of 97%. This is a non-binding target value, not a contractually warranted quality and not a service level agreement.
(3) Excluded from this target are periods of announced maintenance windows, force majeure events, and impairments caused by disruptions at third-party providers (e.g. Stripe, the data-center/hosting provider, the external AI system connected by the Customer) or by the Customer's own general internet connectivity, which are outside snori's sphere of influence.
Section 11 Liability
(1) snori is liable without limitation for damages resulting from injury to life, body, or health caused by a breach of duty by snori, for damages arising from intent or gross negligence, and under the mandatory provisions of the Product Liability Act.
(2) For damages resulting from the breach of material contractual obligations (cardinal obligations), the fulfillment of which enables the proper performance of the contract in the first place and on whose observance the Customer may regularly rely, snori's liability for slight negligence is limited in amount to the foreseeable, typical damage at the time the contract was concluded.
(3) Beyond that, snori's liability for slightly negligent breaches of duty is excluded; this applies in particular to the matters governed by Sections 9 and 10, in each case subject to the limitations stated there in favor of snori's own breaches of duty.
(4) The above limitations of liability also apply in favor of snori's legal representatives and vicarious agents.
Section 12 Data protection, data processing, data security
(1) snori processes the Customer's personal data in accordance with the separately available privacy policy.
(2) Two roles must be distinguished with respect to data processed by snori:
a) For account, contract, payment, and support data, snori is the controller within the meaning of the GDPR.
b) For Content stored by the Customer in their workspace, snori is the processor within the meaning of Art. 28 GDPR; the Customer remains the controller under data protection law in this respect. Details are governed by the separately concluded data processing agreement (AVV), available on snori.de.
(3) snori stores workspace Content, as a rule, in a data center in Germany certified to ISO/IEC 27001, and applies appropriate technical and organizational measures for tenant separation and data security, continuously updated to the state of the art. Deviations from processing exclusively in Germany may in particular arise from payment processing (Stripe), support communication, legally required processing, and the external AI system connection chosen by the Customer themselves — the latter being outside snori's control (Section 9). Suitability of the platform for particularly sensitive data of professional-secrecy holders (e.g. attorney, medical, or tax-advisory client data within the meaning of Section 203 StGB) is expressly not warranted; assessing whether the platform is suitable for such data is the Customer's sole responsibility.
(4) snori does not disclose the Customer's Content to third parties, except as necessary for the performance of the contract (e.g. payment processing) or as required by law. Section 9 applies to access by an external AI system connected by the Customer themselves.
(5) In the event of a personal data breach (Art. 33 GDPR), snori distinguishes by the affected role under paragraph (2): if the breach affects data for which snori is the controller (paragraph 2(a)), snori notifies the competent supervisory authority — the Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW) — without undue delay, within the statutory deadline. If the breach affects workspace Content for which snori is the processor (paragraph 2(b)), snori informs the Customer, as controller, without undue delay; notifying the competent supervisory authority is then the Customer's responsibility.
Section 13 Rights in Content, data export, deletion
(1) The Customer retains all rights they hold in their Content. snori acquires no substantive usage rights in it, only the non-exclusive right, limited to the term of the contract, necessary to store, process, and technically provide the Content in order to render the contractually owed service.
(2) The Customer warrants that they are entitled to use the Content they upload. If the Customer is a business, they shall indemnify snori against third-party claims arising from an infringement caused by Content uploaded by the Customer.
(3) The Customer may back up their Content at any time via the export function in their account (Markdown/JSON).
(4) If the Customer deletes their account, the associated Content is deleted from the active system without undue delay and is no longer available to the Customer from that point on. Backup copies are overwritten as part of the regular backup rotation cycle; data subject to a statutory retention obligation (e.g. invoicing data under German commercial/tax law, HGB/AO) is retained separately for the duration of that obligation. As long as the account exists, Content remains stored.
Section 14 Changes to these Terms
(1) snori is entitled to change these Terms with effect for the future, in particular to adapt them to changed legal requirements or technical developments.
(2) Changes are announced to the Customer at least 14 days before they take effect, in text form (e.g. by email or via a notice in the account).
(3) If the Customer does not actively consent to the changed Terms, continued use from the effective date of the change is not possible. The absence of consent entitles both parties to terminate the contractual relationship for special cause as of that date (Sonderkündigungsrecht).
Section 15 Referral program (affiliate program)
(1) snori offers registered customers with an active, paid subscription the opportunity to participate in a referral program (an "Affiliate"). Participation is free; no entry fee is charged.
(2) Each participating customer receives an individual referral link. If an Affiliate refers a new customer via this link who registers and themselves takes out and pays for a paid subscription, the Affiliate receives a commission of 30% of the referred customer's monthly subscription amount, for as long as that subscription continues and is actually paid. Mere registration of a referred user without a paid contract does not generate a commission.
(3) Attribution is via a tracking cookie valid for 90 days from the click on the referral link. If a prospective customer is directed via several different referral links within this period, the last-cookie-wins principle applies: the referral link set most recently before the contract is concluded is decisive.
(4) Commissions are credited to the referring customer's affiliate balance. If the referred customer's payment is cancelled, refunded, or charged back, or if the referral is later found to be fraudulent, the corresponding commission is reversed from the affiliate balance. A payout may be requested via PayPal once a balance of at least EUR 50 net has been reached; snori may require suitable identity and anti-fraud checks before payout.
(5) In connection with participation in the referral program, the following are in particular prohibited: a) referring one's own account, close relatives, or one's own companies (self-referral), b) unauthorized placement of tracking cookies without the user's knowledge or consent (cookie stuffing), c) misleading or deceptive advertising of the referral link, including income promises or "passive income" assurances, d) bidding on snori's trademark or company name in paid search advertising, e) sending spam messages to promote the referral link, f) promoting the referral link without recognizable disclosure as advertising where a legal disclosure obligation applies.
(6) In the event of a violation of paragraph (5), snori is entitled to withhold commission claims already accrued but not yet paid out, and to terminate the affected customer's participation in the referral program without notice.
(7) The Affiliate is solely responsible for the correct tax treatment of their commission income. Participation in the referral program does not create an employment, commercial-agency, or other engagement relationship with snori, and there is no obligation to refer further affiliates.
Section 16 Support and contact
(1) Support requests, complaints, grievances, and withdrawal declarations must be sent to the following email address: [email protected]. Cancellation of the subscription is effected exclusively via the account settings pursuant to Section 6(2).
(2) snori aims to process reported technical issues and respond to incoming emails within 72 hours. This is a target, not a contractually warranted service level.
(3) For initial guidance, customers additionally have access to an AI-assisted chatbot in the help section. This does not replace the contact channel named in paragraph (1).
Section 17 Governing law, jurisdiction
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If the Customer is a consumer habitually resident in another state, the mandatory consumer-protection provisions of that state remain unaffected by this choice of law.
(2) If the Customer is a consumer, only the statutory rules on jurisdiction apply. Paragraph (3) does not apply to consumers.
(3) If the Customer is a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special public-law fund, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the registered seat of INREMA Unternehmensberatung GmbH (Paderborn). The same applies if such a customer relocates their seat outside Germany after the contract is concluded, or if their seat is unknown at the time an action is brought.
(4) These Terms are made available in German and English. In the event of any conflict or discrepancy in interpretation between the language versions, only the German version is controlling; the English version serves solely to facilitate understanding.
Section 18 Final provisions
(1) Amendments and supplements to this contract require text form, unless otherwise provided in these Terms.
(2) The Customer may only transfer rights and obligations under this contract to third parties with snori's prior consent in text form.
(3) The Customer may only set off claims that are undisputed or have been finally and bindingly established; the Customer has a right of retention only with respect to counterclaims arising from the same contractual relationship. This does not apply to consumers.
(4) Should any provision of these Terms be or become invalid, the validity of the remaining provisions is not affected. The invalid provision is replaced by the applicable statutory rule.
Annex 1: Model withdrawal form
(If you wish to withdraw from the contract, please fill out this form and send it back to [email protected].)
To INREMA Unternehmensberatung GmbH, Rentmeister-Wilhelm-Weg 16, 33181 Bad Wünnenberg, Germany, email: [email protected]
I/we hereby give notice that I/we withdraw from my/our contract for the use of the snori platform
- Ordered on / received on:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only for notification on paper):
- Date:
Annex 2: Data processing agreement (AVV)
Available as a separate document: Data processing agreement.